October Article Round-Up

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In the last couple of months I have come across a few articles from the retirement industry that I have found to be interesting.

The Closest to Retirement Are Not Prepared: Plansponsor.com – Click Here

This article has some scary statistics about the baby boomers not being prepared for retirement. One of the statistics that I found to be the most bothersome was that one in four baby boomers have less than $5,000 saved for retirement. What is even more upsetting is that many of these people don’t have a pension they can count on. As a LAGERS member, you don’t have to save as much on your own because you have a protected benefit with LAGERS. However, you should still be saving for retirement alongside your pension and Social Security to ensure you can live the lifestyle you want during retirement. Certainly makes me thankful for the pension benefits available to you and I.

Dealing with Retirement’s Strange Sense of Humor: Forbes.com – Click Here

This article is a really different approach to explaining some of the psychological aspects of retirement. As Jeff Kempker said earlier this month in his blog post, retirement planning is not just about the financial aspects. Of course, financial planning is a critical part of retirement; however, it should not be the only part of retirement planning. This article gives you some examples of the psychological hurdles that may occur for you in retirement.

As Pensions Fade, Retirees Will Need More Savings: Plansponsor.com – Click Here

This somewhat echoes the first article I posted regarding retirement savings. However, it drives further to the increasing problem that many Americans are facing, not having a pension. “Eighty-one percent of today’s retirees receive some income from a pension plan…those not yet retired, only 24% have a defined benefit (DB) plan.” Since, these Americans do not have a pension provided by their employer, they will have to save close to an additional “$400,000 to make up for this income shortfall.” In the previous article it said that one in four baby boomers have less than $5,000 saved for retirement. That is an enormous gap of what is needed just to replace pension income and what people are actually saving. This shows you that the 401(k)-type retirement plans are not working.

Uber, Lyft Help Seniors Moonlight in Retirement: CNBC – Click Here

Some retirees are making a little money on the side by driving for ride-hauling companies like Uber and Lyft. These companies are actively pursuing senior drivers. In fact, 23% of people who drive are older than 50. So, if you are looking for some part-time income in retirement, it looks like Uber and Lyft would love to have you.

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Jeff Pabst, CRC Senior Communications Specialist




The #1 Thing Most People Overlook When Planning for Retirement



What are you going to do when you don’t have to do anything?

Many of us dream of these days when we can fill our time doing the things we never had time for while working. Sounds great doesn’t it? Waking up every morning with a completely clean slate. Go fishing, work in the garden, watch TV, meet up with friends, it’s all up to you. But if you don’t plan for what you will do when you retire, you could end up wishing you would have stayed in the workforce. This is because figuring out your finances before retiring may be the most important, but it cannot be the only focus. Figuring out your personality and what makes you happy is essential for a great retirement.

I know what you’re thinking right now, “This will not be a problem for me! You should see the list of all the things I want/need to do!” But you now have all day, every day to work on your list. Think about all of the time you spent, not just at your job, but the commuting to and from. All of that activity is gone. So, even if you have a long retirement to-do list, with all of your extra time, that list might be complete in a couple of months, or less. Then what?

We need to take a more global approach to retirement planning than just making sure we have enough money to survive day-to-day. We don’t want to just survive, we want to thrive! To help ensure you do not overlook the emotional side of retirement planning, here are some questions to ask yourself.

How will I spend my time?

Look beyond your to-do list. When everything is checked off the list, what will you do with the rest of your life? Get to know yourself and what you need. Are you the type of person that can remain active without a routine or schedule? Maybe you need some commitments in your life to keep you motivated like volunteering or a part-time job. Are you a social butterfly who needs regular interaction with other adults, or are you OK with being alone most of time? Answering these questions will help you get to know yourself better in order to identify how you will fill your time productively and happily.

What do you really like to do?

This may seem like a simple question, but think about it. Do you even remember what you really like to do? Some us haven’t been able to pursue our own interests in so long this question is harder than you think. Think about the times in your life when you were the happiest. What were you doing? What was going on in your life that made you feel this way? Do you like to stay physically and mentally sharp? What about travel, how much and where to? How about restarting a forgotten hobby or starting a new one? Spend some time thinking about what you enjoy doing and then do that!

What will motivate you to get out of bed every morning?

Unfortunately many retirees experience periods of deep depression because they have nothing to look forward to. Making a long-term plan and setting retirement goals will help to find the answer to this question. Set out on a quest, start a business, plan social events with old work buddies, sign up for a class, or get a part time job. Anything that will propel you to jump out of bed in the morning will work. Set goals and make a plan about how to achieve them.

How will I react to not working?

Retirement is a mindset just like working is a mindset. When work is suddenly ending, it’s like slamming on the breaks at 100 miles per hour. How will your mind and body react to this new lifestyle? Will you be bored? Will your health begin to deteriorate without the routine that is the working life? This question may take some deep thought, but if you know yourself and can be honest, you will find the right answer.


These are four seemingly simple questions that have very complex and meaningful answers. Thinking hard about these questions before leaving the workforce is key to a successful and happy retirement. Don’t get caught up focusing only on the financial aspect of retirement, the emotional aspect must be addressed in order for you to live the lifestyle you want.


Jeff Kempker Manager of Member Services

Jeff Kempker
Manager of Member Services


The Significance of Your LAGERS COLA Benefit is Larger Than You Think . . .

This year LAGERS retirees will receive a COLA (Cost of Living Adjustment) of around 1%. This increase will be reflected on October 1st and it means much more than just a slight increase to your monthly benefit. It shows the strength and overall financial security of your LAGERS pension system.

By now you know you’re rather fortunate to have a defined benefit pension plan as the foundation of your financial future. As a retired local government employee, LAGERS provides you with an exceptionally strong and secure pension plan. However, the added stability of your COLA is also something to be thankful for. More and more, we find other pension plans are not able to provide this to their retirees, ever, much less on a yearly basis, as LAGERS has historically been able to do. This means as time goes on; your benefit keeps pace with the economy and spending levels on goods and services, and won’t lose value every year.


Source:NRTA Pension Education Toolkit

“LAGERS cost of living adjustments are granted annually based upon the retirees date of retirement and applicable changes in the ‘consumer price index’ (CPI). Though this process may seem unnecessarily complex, I am extremely proud to share that 100% of LAGERS retirees have received increases equal to the CPI thereby maintaining 100% purchasing power in retirement,” says Keith Hughes, Executive Secretary.

Below are some things to understand about the benefit of having a COLA with your LAGERS benefit:

  •  It is based on inflation and the consumer price index and is designed to keep your benefit at 100% purchasing power.
  • The LAGERS board meets annually to determine the COLA adjustment based on the financial solvency of the system. The COLA is not an automatic benefit, but don’t worry, LAGERS is fiscally sound and even though it isn’t automatic every year, LAGERS has historically been able to provide this to retirees consistently. In order to continue to keep benefits at a high level of strength and security for years to come the COLA will never be over 4% in a year. However, if the CPI is higher than 4% in any given year, this will be considered and additional increases will be given in future years to “catch up”.
  •  The LAGERS plan is exceedingly stronger than other plans of similar nature – Without going into the weeds on the specifics, just know that the fund we use only for paying our retirees’ benefits is slightly over 100% funded. Yes, you read that right. Overall, LAGERS is around 94% funded when the industry average for similar plans is around 73%. This means LAGERS is in a better position to meet all of our obligations to retirees for decades to come.

Source: NRTA Pension Education Toolkit

To give you a real life example of the power of having a COLA, the oldest of our members currently receiving a retirement benefit is 107. She retired in 1979 at the age of 70 and is currently receiving more than three times her original base benefit with accumulated COLA’s applied.
While this is obviously an extreme case, as we won’t all live to 107, it does show the significance of your COLA and how it affects your purchasing power in a positive fashion.

More good news, right? Keeping your benefit at pace with inflation is significant, especially when looked at over the lifetime of a retirement. So while the annual number may look insignificant, now you know that over time it matters much more than at first glance.
ALL retirees will receive a paystub in October showing your individual increase.


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September Article Roundup


It seems like we are constantly hearing things like, “age 60 is the new 40,” and “age is just a number.” There is also a changing view of retirement from a period of leisure to more of a phased approach, where people aren’t stopping work altogether, but just scaling back or starting something new. Does this mean retirement is now a dirty word? Are the days of celebrating retirement over?

Read “When did retirement become a dirty word?”


Talking to a financial advisor is a great way to stay on track with your goals. Wading through the investment and benefits waters can be overwhelming if you try to go-it-alone. Financial advisors can be great resources, but there are some things you need to know before deciding who to trust with your fiscal future.

Read “10 Questions to Ask Before You Hire a Financial Advisor”


The American retirement savings crisis is well documented. About half of US workers don’t have access to employer-sponsored retirement plans and those that do, for the most part, are not saving enough. The Americans who have the steepest hill to climb are those that probably need the most help – those with lower levels of education.

Read “Workers without college degrees fare worse with 401(k)s”


The National Institute on Retirement Security released a report last week that shows the profound economic impact of public pensions in the U.S. Public pensions, like LAGERS, pay retirees steady monthly income. That income is not stuffed under mattresses, but put to use purchasing local goods and services. LAGERS, for example, pays over $250 million per year to retirees – $230 million stays in Missouri! The full report and state-by-state information can be viewed here.

Read “Pension Spending 7.1 million jobs, $1.2 Trillion Economic Output across the U.S.”


Jeff Kempker Manager of Member Services

Jeff Kempker
Manager of Member Services

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My Vesting Milestone


Yesterday was a big day for me. It’s the day I became a vested member in the LAGERS system. Reaching this important milestone on the road to retirement has been an easy one for me. It’s been easy because I truly love my job, the wonderful relationships I have established with my co-workers and our members and to be part of such a great organization. To be part of something that is bigger than me, that positively impacts people every day, is so rewarding. Here are the top three things that I think makes your and my retirement system great!


1.  LAGERS is Innovative.  The year before I began working at LAGERS, we had just introduced our online reporting system, ECLIPSE. It was developed to not only integrate the different systems we were previously utilizing, but to also make the process of working with LAGERS more streamlined for employers and members. It ensures that anything from a benefit being calculated to the monthly contribution amount due is completed efficiently and accurately. We have even had other retirements systems across the nation inquire on setting up a system similar to ECLIPSE.
2.  LAGERS is Member Focused. We are constantly seeking methods to improve how we educate and communicate with our members. We are currently working on a responsive website, have redesigned our forms, launched the myLAGERS member web portal, began providing training and informational webinars and even introduced our blog you’re reading now. For our retired members, we also have Link Meetings, where you can come receive updates on your LAGERS system and connect with other retired LAGERS members.
3. LAGERS Gets it Right. It is our motto. When you call or meet one of us at an event, you will be speaking with someone who has taken the necessary steps to assure that not only are we measuring up to our financial obligations but also our service to our members. We strive to provide great customer service because we hire people who care about you. Everything we do affects our members so we consistently strive to get it right.
Remember this is your retirement system! If there is something that you feel could make us better, please do not hesitate to reach out to us to let us know. We are here for you, not just now, but for many years to come.


Dennise Schaben Accounts Analyst

Dennise Schaben
Accounts Analyst

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Why You Should Attend the Annual Meeting

Annual Meeting Picture

There has been quite a lot of hustle and bustle around the LAGERS office in preparation for the 49th LAGERS annual meeting. Every year it seems like I get several calls from people who have never attended the Annual Meeting with the same question, why should I attend the Annual Meeting?  There are many reasons to attend the Annual Meeting and here are just a few.

  • Well-Rounded Sessions. Over the past several years, our membership has expressed their desire for more educational sessions at the Annual Meeting. Your wish is our command. This year’s meeting will have a day of breakout sessions and a second day of system updates. Some of the topics will be more member focused including discussions about payment options and post-retirement issues. Additionally, there will be sessions that are designed for finance and human resources attendees. Finally, updates  about system changes, investments, and legislative changes will be provided.
  • Great Networking Opportunity. LAGERS members from every corner of the state attend the LAGERS Annual Meeting. This creates a great opportunity for you to meet and network with some of your local government colleagues. Use this time to get to know some of your fellow public servants and bounce ideas of one another.
  • Meet LAGERS Staff and Board. LAGERS Executive Staff and many others will be in attendance at the LAGERS Annual Meeting. This is a great opportunity to meet with the staff and ask them questions about your LAGERS benefits. This year, there will be a LAGERS benefit specialist available to ask questions about your specific benefit and generate a benefit estimate for you. Additionally, this is your opportunity to speak with the LAGERS Board of Trustees. The Board of Trustees is tasked with directing the LAGERS system for future generations. So, this is your opportunity to make suggestions and discuss the future direction of the LAGERS system.
  • Your voice, Your system. The primary reason your LAGERS system hosts an Annual Meeting is for Board of Trustee elections. This is your chance to have a significant impact on the future direction of your LAGERS system. Each LAGERS employer can send one employer delegate and one member delegate that can participate in the trustee elections. Many employers may not want to go through the hassle of nominating an employer delegate and electing a member delegate, but it is crucial that members and employers are given the opportunity to participate in the election. So, let your voice be heard and participate in the Board of Trustee elections!

These are a few of the top reasons why people enjoy attending the LAGERS Annual Meeting. This year, the meeting will be held in Springfield, Missouri at the University Plaza Hotel. Registration is open! Click here for more information!

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Jeff Pabst, CRC Communications Specialist

August Article Roundup

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Here are some interesting retirement and industry related blogs and news stories we’ve found this month.

We marketers at LAGERS often discuss how we can get our message to our millennial member audience. The younger portion of our member base just doesn’t seem to pay as much attention to us. Unfortunately, this is the best time for them to think about their retirement goals. This article is a good indication of how this group feels about saving for retirement. Turns out, they’re a bit intimidated by the whole process.

Read “Most Millennials View Retirement Savings Goal as Impossible” here

Millennials, learn from your elders! This next post opens with the line, “The biggest regret those of us in our 50s and 60s have about our later years is not having planned early enough for our retirement years.” Then follows with four more pre- and post-retirement mistakes that all of us can avoid if we take the time to plan and prepare.

Read “5 Retirement Mistakes to Avoid” here

Did you know that life expectancy increases by 2-3 years every decade?  It’s typical for adults now to live well into their 90’s, and today’s children easily expect to live to 100! This is great, right? Well, yes, but it poses new challenges for your retirement plan. If 70 is the new 60, how do we plan to live 30 years in retirement? Be sure to also check out the related reading, Retirement planning in 3 steps.”

Read “How to Retire If You’re Going to Live to 100” here

This article from Benefits Pro gives us a peek behind the curtain at what industry experts see as the main causes for concern among those trying to plan for retirement.  The process can be intimidating and seem complicated to the average person, but with patience and education industry professionals can guide even the most confused person through the process towards a successful retirement. After all, “Rocket science isn’t rocket science to a rocket scientist, but it is to everyone else.”

Read “3 General Concerns that Thwart Retirement Saving” here

Another industry article we want to make you aware of comes from Gary Findlay, former Executive Director of the Missouri State Employees Retirement System (MOSERS) right here in our home state. It’s important that all of us are aware of the anti–pension / Defined Benefit critics and their arguments against our pension systems. In any financial endeavor, there are risks, and therefore, fears. Overcoming those fears and educating our members  so that all of us can take up the fight is the best way to combat the naysayers.

Read “Overcoming Fear, part 1” here

Read “Overcoming Fear, part 2” here


3 Things I Learned From Being a Firefighter for a Day

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Recently I was able to be a firefighter for a day. Well, not really a full-blown firefighter, but I did have the opportunity to participate in a Fire Ops 101, which is basically a slightly more timid, highly controlled training day for people who realistically have never even operated a fire extinguisher.

This particular Fire Ops 101 was a joint effort between the Lee’s Summit IAFF Local 2195 and the City of Lee’s Summit Fire Department.  According to the International Association of Firefighters website, “[Fire Ops 101 is an event that] exposes participants to the smoke, the adrenaline rush, and the physical stress and strain fire fighters and emergency medical personnel face while protecting communities . . .” Let me tell you, this is an accurate description.  Here are some of the things I took away from this awesome experience.

You have to move quickly, all the time.

I wouldn’t describe the entire day as a full-blown sprint, but it did seem as if I was participating in seven hours of interval training. Short periods of moderate to intense physical activity followed by short periods of rest, but we were always moving quickly. Frankly, we had to in order to keep up with the real firefighters. Just walking between the training stations was a small workout because I wasn’t used to wearing the gear.

The first thing I noticed about the gear was the weight. The firefighter responsible for our team told us that by the end of the day our shoulders and necks would be sore just from the weight of the jacket and helmet. Yep, he was right. So if just walking around at a quick pace is difficult for a newbie in all this gear, moving at a quick pace through the training evolutions was much harder.

Firefighters take care of each other.

The firefighter that was leading my team constantly had his head on a swivel. He was always checking and double-checking to make sure his team was whole. Even when we were just standing 28081090671_e28ea26c0e_h (2)around drinking water, he made sure we were all together. Once, one of our teammates was separated from us for a few seconds after a water break. Our leader noticed immediately, while the rest of us simply continued to the next training evolution. “Wait, hold up,” he said. “We’re missing someone.” After the tardy teammate rejoined the group, I asked our leader about his protective mentality. I wanted to know if this was just something he was doing for that day or if there was something deeper at play, which I suspected was the case.

“As firefighters, we are never alone, like never,” he said. “It’s not safe to be alone. Even at the fire house if we’re in a room by ourselves it’s a little weird because it never happens. We’re trained to do everything at least in tandem to keep each other safe.”

Physical strength and stamina are key.

I consider myself a reasonably fit guy but I soon found out during Fire Ops that my workouts had nothing on the functional strength and stamina required to do the job of a firefighter. One thing the firefighters continually stressed throughout the day was that there was no fire, we didn’t need to push ourselves as hard as they would because we were not dealing with a life or death situation. But I wasn’t there to play dress-up, I was there to just get a little taste of their world. I was first to volunteer for everything and I pushed as hard as possible. I really wanted the full experience.

But it was hard. The tools are heavy, the boots are heavy, the helmet is heavy, and the air pack is VERY heavy. And, let’s be honest, I was just playing dress up. There was no fire. There were no consequences if I didn’t move fast enough or if I was too rough dragging the “victim” (150 lb. dummy) from the smoking building. I had no mental stress worrying about what would happen if I placed my foot in the wrong spot causing the floor to give way below me. But for the firefighters, there are real consequences if things go wrong. They have to be physically and mentally prepared to minimize the risk of mistakes that could get someone killed.

Possibly the greatest thing I took away from the Fire Ops was an admiration for how much pride these men and women have in serving their community. They truly have a calling and are acting on it every day. These firefighters really care about the citizens they serve and they take their responsibilities very seriously.  They train hard so they can be ready to answer the call, to save lives, to keep us safe. I have always had a great respect for the firefighter profession, now I have a much deeper appreciation for what they do for us.

Jeff Kempker Manager of Member Services

Jeff Kempker
Manager of Member Services

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I am so happy to be a part of this team. After about 15 years in media and advertising, I was ready for a change. I was ready to get back to my roots as a communications professional. Since my most recent experience was in digital media, I felt myself getting further and further away from aspects of my career that I had loved in the past:

Service to others and working with people out in the field

The creative process and the bigger picture

Writing, designing and conceptualizing solutions

While I am grateful for the experiences I had in the rapidly changing worlds of social and digital media, I wanted to be able to once again use my skills as a trainer, public speaker and integrated communications expert. I also wanted to bring my digital, social and content marketing skills to an industry that posed challenging potential for growth in these areas. Getting back to work in all forms of media, including traditional, disruptive and emerging media was also important to me. Being a communications specialist at LAGERS allows me to meet these goals.

As many may know, a career in media and advertising can be pretty “dog-eat-dog.” There can be high burnout and turnover. At the beginning of my career I spent some time as a local government worker in public information, and as a state of Missouri communications professional. It felt right for my family and my career to transition back into that type of role. Enter LAGERS.


Other than what I have mentioned above, here are some other reasons why I feel fortunate to be a part of this organization:

  1. I get to provide valuable service in the form of education to people who serve the communities they live in. It’s no secret that public sector workers typically do not get paid as well as some in the private sector, and the people who work in public service to their communities deserve to be recognized for keeping things together. I am happy to assist these valuable unsung heroes in understanding the services that LAGERS provides by giving them a secure retirement income.
  2. We provide local government employees with a very well deserved benefit. Pensions are seen in the private sector as a dying breed of financial security, a benefit from the Mad Men era that private companies no longer provide to even the most dedicated employees. In my very short time at LAGERS, I’ve met many people who have worked at their organizations for 30, sometimes even 40+ years. How often to you see that type of dedication in the private sector these days? It deserves to be rewarded with a dignified exit from the workforce for the hard work and dedication these people give to their communities. (For more stories on the dedication of these workers, visit our YouTube channel.)
  3. Internally speaking, something that intrigued me from the interview process was that the people I met continually said the same thing, which was “this is a GREAT place to work,” usually followed by “people don’t normally leave, they just stay till retirement.” I take this as a sign of a good organizational culture, where people are valued, cultivated to grow their careers and given good benefits that make them want to stay. This is a very dedicated group of people.
  4. LAGERS product is sound and secure – despite what you may hear. In this age where more people are entering retirement than ever before, and less are financially prepared to spend the next 30 years of life in retirement, having an opportunity for secure income in retirement – for life – is appealing to say the least. After learning more about the LAGERS system, I realized that a lot of the adversity in the media to traditional pensions just doesn’t hold water. At least not ours.
  5. The team I’ve joined is not your traditional stuffy old-school communications department (no offense to my other communications colleagues, but y’all know what I’m talking about). They work collaboratively to try and keep us on the forefront of new ideas and ways to communicate to our members and the general public. Just check out our social media and content marketing presence if you don’t believe me.

Another personal thing that working for LAGERS is doing for me – my husband and I have mostly worked in the private sector for the majority of our careers, and planning for retirement was always his responsibility, or as I like to call it, “his department.” Let me tell you as a professional in this industry, that is not the way to go. Working for LAGERS has introduced me to a new industry that is exciting, interesting and ever-changing in its own right, and being a part of this organization is forcing me to pay attention to things that I have notoriously neglected over the years. As I am educating others on the importance of planning for the future, I’m learning quite a bit about it myself.

New to LAGERS Monthly Reporting? Here’s some tips to get you started!

Woman working online on a laptop computer at home

So, you just started working at your employer as the person repsponsible for payroll, bill paying, human resources or all of the above. You may have come from a position that doesn’t have a retirement plan like LAGERS, which can make our reporting processes seem difficult.  So, here are some pointers about our monthly reporting process and why some of the processes are the way they are.

First and foremost,  it’s a great idea to familiarize yourself with the LAGERS system. LAGERS may be unlike what you’re used to because it is a defined benefit plan. If you came from a place that only had a defined contribution (401k) plan, the nature of the information we need gathered may seem a little off kilter. That’s because with a defined benefit plan like LAGERS, the benefit is based on a person’s compensation and service. There is no account balance that drives the benefit. With that said, here are a few pointers to help you out with the monthly reporting process.

  • Who is covered by LAGERS? When joining  the LAGERS system, each employer elects an annual hours designation for coverage purposes. The employer can elect coverage as an employee working 1,500, 1,250, or 1,000 hours on a rolling calendar annual basis. Any person working the coverage hours or more must be covered under the LAGERS system and does not have the individual option to not participate.
  • How do I report a new hire? Any new employee who is going to be working in a covered position must have an enrollment completed on ECLIPSE (LAGERS online reporting tool) as soon as they are hired. Enrollments are completed online. However, you can use the paper enrollment form for your internal purposes.
  • What is the free 6 month period? Every new employee that you hire may be eligible for the free 6 month period where no employee or employer contributions are due.
    • If the new employee has never previously worked for a LAGERS employer, they will receive a free 6 month period.
    • If they took a refund or lump sum of a previous LAGERS benefit, they will receive a free 6 month period.
    • If the employee has previously fulfilled their free 6 month period with another LAGERS employer(s), you will begin employee and employer contributions immediately.
    • The ECLIPSE system will monitor the free six month period and will show you when contributions will be due on the employee’s behalf.
  • Completing your monthly wage report. Here are few things to know about completing your monthly wage report.
    • The report is due on the 12th of the following month. You will receive an e-mail notification in the last week of the month.
    • You must report total gross wages including elected deferrals. Also included in reported wages is any paid overtime, recurring bonuses, sick or vacation time used, and allowances. Any non-recurring lump sums (vacation payout at termination) are not included.
    • You need to report wages on a when paid basis, not when earned. For example, if your employer paid two paychecks in the month of August, you will report the total of the two paychecks paid in the month of August for the August wage report, regardless of when the wages were earned.
    • When employees transfer between the General and Public Safety (Police / Fire) department, you must terminate them from the General Department and enroll them in their new department.

Monthly reporting is an incredibly valuable and important task. It is certainly not our expectation that you know every inner working of the LAGERS system. However, I hope this blog gives you some tips and pointers that can help you navigate this new responsibility. As always, if you have questions, feel free to contact us!

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Jeff Pabst, CRC Senior Communications Specialist

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